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Graphecom will occasionally update its privacy
statement to reflect company and customer
feedback. When Graphecom posts changes to this
statement, you will see the word "Updated" next
to the Privacy Policy link on the Graphecom home
page. Graphecom encourages you to periodically
review this page to be informed of how we are
protecting your information. If you have
questions or concerns about policy changes, you
should first contact the Graphecom customer
service department at
graphs@graphecom.net
or 416-903-0261
How We Use the Information we Gather
Graphecom may request personal information,
including your name, shipping address, telephone
number, e-mail address, billing address, credit
card number, and expiration date. Graphecom
collects that information in order to:
- Process an order;
- Verify your identity for payment
authorization;
- Contact you regarding your order status;
- Ship your order to you;
- Enter you in a sweepstakes (if you
request);
- Allow you to apply for financing;
- Send you news from Graphecom (if you
request);
- Generate anonymous statistics; and
- Provide you with an excellent shopping
experience.
Once Graphecom gathers your name and address,
this information will then be transferred to
your credit card company, if applicable, for
confirmation to complete your purchase. Your
shipping information may also be supplied to a
third-party fulfillment center, but your name
and address will not be used for any other
purpose than delivery of your order. Your name
and address will not be sold to mailing-list
firms. Although Graphecom may occasionally share
statistics about our customers with important
business partners, we do not disclose any
identifying information about individual
customers.
Third Party Privacy Policies
Graphecom gives you access to third party
partners to provide you with certain services
that are detailed below. Graphecom will provide
that third party with your transaction
information and then that third party will
collect additional information that it needs to
provide you with the requested service.
Graphecom encourages you to review the privacy
statements of Web sites you choose to link to
from Graphecom so that you can understand how
those Web sites collect, use, and share your
information. Graphecom is not responsible for
the privacy statements or content on Web sites
outside of Graphecom'
Web site.
Order Processing by Microsoft Wallet or
AOL Quick Checkout
Through the Graphecom shopping cart, you may
choose to use the AOL Quick Checkout or
Microsoft Passport Wallet functions. If you
elect to use either of these wallet technologies
to complete your online purchase, the
information listed above as well as your
transactional information will be passed along
to AOL or Microsoft and will then be governed by
that party's privacy policy. If you previously
signed up for the AOL Quick Checkout and/or
Microsoft Passport Wallet tools, you have
already consented to the passage of such
information, so you will not be asked for
permission again before your information is
passed along.
Participation in Contests or Sweepstakes
If you choose to participate in a
Graphecom promotion
(contest or sweepstakes),
Graphecom may share your personal
information with those organizations running the
applicable promotion. Personal information is
usually shared in order to ensure your ability
to redeem that promotion with the third-party
partner managing that promotion. Typically,
these third parties do not use your information
for any other purpose other than to manage the
promotion. In some cases these third-party
partners may send you promotional materials
regarding their products and services. In these
cases, you will be given the opportunity to
opt-out, and not have your personal information
shared with that third-party partner. If you
choose to enter our feedback contest and allow
us to post your feedback on our site, we will
remove your feedback from the site at any time
if you send your request in e-mail to
graphs@graphecom.net.
Clear gifs or actions tags are used to
collect information about how many times users
view and click on Graphecom' advertisements and
which specific pages of a our Web site users
visit (e.g. a registration or checkout page). No
uniquely identifiable information is tracked by
Avenue A. To learn more about the technology
behind action tags.
Graphecom Communications
Graphecom offers customers many ways to keep up
to date with the latest product offerings and
promotions. Below, we outline how we treat the
information you provide to Graphecom.
Sending this Product to a Friend
When you e-mail a product to a friend, you and
your friend's names and e-mail addresses are
requested. This ensures that your friend will
know that you have requested that Graphecom send
them an e-mail. You and your friend's e-mail
addresses will only be used for this purpose
unless permission is otherwise granted.
Refer a Friend
Using a Graphecom form, you can also refer a
friend to the Graphecom Web site. You and your
friend's names and e-mail addresses are
requested to ensure that your friend will know
that you have requested that Graphecom send them
an e-mail. You and your friend's e-mail
addresses will only be used for this purpose
unless permission is otherwise granted.
Surveys
Graphecom occasionally requests information from
our users and customers via surveys.
Participation in these surveys is completely
voluntary, and all participants have a choice
whether or not to disclose information. The
requested information typically includes the
customer's first name, as well as information
relating to the customer's experience at
Graphecom, or their opinions on products they
have purchased. Survey information will be used
internally to monitor or improve this site, and
after attaining user permission, may be posted
on the site to provide information about our
products to other users. Users' personally
identifiable information is not shared with
third parties unless Graphecom gives prior
notice and choice.
Opt-Out Policy
To opt out of receiving communications from
Graphecom, just select "unsubscribe" on our
subscription status page and enter the
requested information. Or you can make your
request in person by contacting
416-903-0261 if you wish you may contact via
email
graphs@graphecom.net
If the personal information Graphecom has
gathered from you changes or you no
longer
desire our service, we will gladly correct,
update, or remove any personal data you have
previously provided to us. To request a change
or removal of your personal information, send an
e-mail to
service@graphecom.net or contact
416-903-0261.
Graphecom is committed to protecting the privacy
of your personal information. To protect the
information you send from your computer to
Graphecom' e-commerce system, this information —
including your credit card number, name, and
address — is encrypted using Secure Sockets
Layer (SSL) software. Internally, we use
encryption and Web security technologies to
protect the privacy of your personal data. Only
parties responsible for processing your order
have access to your credit card and bank
information.
Graphecom continuously reviews its policies
and practices to ensure that all customer
information remains secure.
"Cookies" are small pieces of information that
are stored by your browser on your computer hard
drive. You must have cookies enabled in order
for you to be able to perform many of the
general functions on the Graphecom Web site.
With cookies enabled, the Graphecom Web site
will have the capacity to deliver you a more
customized and complete shopping experience to
track visits from our affiliates and partners
and to enable the use of our shopping cart.
Graphecom does not use cookies to store or
collect any personal information such as names,
addresses, or payment information. To learn how
to enable cookies on your computer, visit the
Web site that corresponds to the browser you
use:
Graphecom collects your IP address, which cannot
be used to identify you personally, to help
diagnose problems with its server, to administer
and tune the operation of its site, and to log
your browser type and referring URL information.
Graphecom's servers use each IP address to
anonymously track the date and duration of each
session within its site. Your IP address may
also be used to help Graphecom collect
statistical data or in gathering broad usage
information. Certain parts of this information
may be shared with Graphecom partners, but your
IP address will not be distributed.
To provide the best customer service possible,
Graphecom provides multiple methods for
customers to ask questions and provide feedback.
Contact Us
Via the "Contact Us" link, Graphecom allows
customers to e-mail
graphs@graphecom.net This provides direct
contact to a Graphecom consultant, who reads
each e-mail and tries to promptly answer your
questions. Graphecom may also file your comments
to improve the site and program or review and
discard the information. You may also send us
your comments about the Graphecom Web site or
the shopping experience in general, as we always
appreciate feedback.
If a third party obtains your personal
information from a purchase made with Graphecom
and uses that information to perpetrate credit
card fraud, you are protected. Under the Fair
Credit Billing Act, your bank may hold you
liable for up to $50 of fraudulent charges.
The only time Graphecom will disclose personal
information is when required to by law or with
the good-faith belief that such action is
necessary in order to conform to the law.
If you have questions about this privacy
statement, please contact the Graphecom customer
service department at
graphs@graphecom.net
or
at 416-903-0261.
* Graphecom will cover this liability if the
unauthorized use resulted through no fault of
yours from purchases made on Graphecom's secure
server. In the event of unauthorized use of your
credit card, you must notify your credit card
company in accordance with its reporting rules
and procedures.
Updated August 17,
2004
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